Refund policy

Return & Refund Policy 

1. General Return Eligibility

• The item must be unused, unwashed and undamaged, with all original tags, labels and accessories attached.
• Products must be returned in the original factory packaging.
• Valid order number or purchase proof is required for all return requests.

2. Non-Returnable Items

• Clearance, discounted or promotional items
• Personal care products, customized / personalized goods
• Perishable products and intimate apparel

3. How to Initiate a Return

1. Contact our customer support via email: z411943840@outlook.com or site message, state your order number and return reason.
2. We will review your request and send you a return authorization (RA) number and return instructions within 2–3 business days.
3. Pack the item securely, mark the RA number on the package, and ship it back to the designated return address provided by us.
4. Please keep the shipping receipt and tracking number until the process is completed.

4. Return Shipping Fee

• Customer’s remorse return: The buyer is responsible for all return shipping costs. Original delivery fees are non-refundable.
• Our error (wrong item, defective product, damaged on arrival): We will cover the return shipping cost. Please contact us within 48 hours after delivery and attach photos/videos of the issue.

5. Refund Processing

• Once we receive and inspect your returned item, we will approve your refund within 3–5 business days.
• Funds will be returned to your original payment method. The arrival time depends on your payment provider, which usually takes 5–10 working days.
• If you prefer an exchange or store credit instead of a cash refund, please notify us when submitting the return request.

6. Damaged & Defective Goods

1. Submit a request with visual evidence within 48 hours upon receipt.
2. We offer three solutions: full refund, free replacement or store credit.
3. We reserve the right to confirm the actual condition of goods before handling claims.

7. Late Returns

8. Contact Us